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FAQ

When Will My Purchase Ship? TOP

We try to ship out within 24 hours as long as you are not getting anything personalized.  In that case it will take an extra 2-3 days. Feel free to call or email to find out if your product has shipped.

 

What is the Charge for Shipping? TOP

For all states in side the US, items are shipped with the prices are below:

1st product is 8.95

2nd is $5.95

3rd is $5.95

4th and on after is $4.95 each


What Are The Fonts For Monogramming and How Should I Place My Letters? TOP

Here is a sample of the fonts below.  If you could like more options please fell free to drop us a email, we have many other fonts available

 

Please enter your letters in the order you would like them to read.  If your name is Sara Mitchell Bell enter them in this order: SBM- the B will be in the middle and larger.

If you are ordering an item for a married couple enter the husbands first initial, the last name initial, then the wives first initial.  (Little key to remember, the women is on the right of the monogram because she is ALWAYS right!)
So Mike and Jenny Huber is MHJ with the H larger in the middle.

 

Font List

 

What Is The Policy On Embroided Gifts? TOP

With any items personalized there are no refunds or exchanges. If there is a mistake on our part with the personalization we would be happy to correct it. Please ensure that when ordering all orders are checked for spelling.

Do You Ship Outside The United States? TOP

Yes we do, all orders placed outside the Continental United States will be priced individually.  We will contact you with a shipping price once you place your order.

Can I Place My Order Over The Phone? TOP

 Orders can be made via the website or by phone (919)676-2667

 

What Is The Return Policy? TOP

On all  items that are not personalized we do offer a  credit as long as we are contacted with in 7 days and we receive the item back in new condition. We regret that we cannot refund shipping charges.

There are no exchanges on Halia Beads. All sales of Halia are final.

 

How do I pay with a Gift Card TOP

At this time you will have to call us to finish the order, our number is 919-676-2667.

 


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